Refund Policy

1. Overview

Thank you for choosing iktiarshovo.com, operated by Iktiar Shovo (“we,” “us,” or “our”). We strive to provide high-quality custom web solutions, SaaS AI Agents (Theta & Xenon), and premium pre-built digital products.

Because our products and services consist of digital software downloads, downloadable source code, and online SaaS access, we maintain a clear policy regarding refunds to ensure fair business practices.

2. SaaS Subscriptions (Theta & Xenon AI Agents)

To help you evaluate our subscription services, we offer a **15-day free trial** for our θ (Theta) AI Agent. This allows you to fully test the system on your live website before being charged.

Once a subscription plan (Monthly or Annual) is activated and billed after the trial period:

• Recurring Charges: All subscription charges are billed in advance and are **non-refundable**.
• Cancellation: You can cancel your subscription at any time. Upon cancellation, your access will remain active until the end of your current billing cycle, and no further recurring charges will be processed.
• Exceptions: If there is a verified technical disruption that prevents your AI Agent from working for more than 7 consecutive business days, and our support team is unable to resolve it, we may offer a pro-rated refund for the affected period.

3. One-Time Software Licenses & Digital Downloads

We sell one-time licensed premium AI systems (e.g., Argon, Orion, Helium, and Universal POS) which include instant access to full source code, deployment scripts, and compiled software.

⚠️ Strict Digital Download Policy: Because you receive full access to the source code and files immediately upon purchase, **all sales of digital downloads, pre-built assets, and desktop app licenses are final and non-refundable**. Please review the detailed feature list, demo walkthrough videos, and documentation before finalizing your purchase.

4. Custom Web & AI Development Services

For customized website design, bespoke chatbot integrations, and special client automation projects:

• Deposit: Initial project setup deposits are non-refundable once project research, planning, and development have commenced.
• Milestone Payments: Payments made upon completing project milestones are non-refundable, as they represent work already reviewed, approved, and delivered.
• Cancellation: You may cancel custom development contracts at any time. You will only be billed for completed hours or delivered assets up to the point of cancellation.

5. Refund Processing

Approved refunds will be processed back to the client's wallet or account used during checkout (via Web3 or manual payment verification).

Depending on the payment provider or method (Crypto, bKash, Payoneer), refunds typically take **1 to 3 business days** to appear in your account.

6. How to Request Support or a Refund

If you experience any technical difficulties, billing errors, or wish to inquire about a refund under our exception terms, please reach out to us: